I start the process by asking some key questions and then listening very carefully to what they do and do not say.
I always try to make my first visit to their home during the day to review the site lines, inside and outdoors, see the natural lighting, and see the items that will remain a part of our overall plan. I also try to give them a complete plan that can be implemented over time in different phases to work within their budget, however giving a complete and polished look when completed.
It was gratifying to me to go through some folders and find the following thank you notes and comments.
- "Thank you again for all your guidance with our home. It looks so warm and charming! We'll be sure to let our friends and business associates know who helped us make our home so special..."
"We still think of you often when we marvel how beautifully our home turned out."
- "Thank you so much for all you wonderful advice, patience and creativity."